Customer Care / Get in Touch
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Boutique Ceramic Cups, Plates & Tableware Collection
A question about a favorite piece, help with an order, or a little guidance after delivery—our team is here to help.
Contact Torqenva™
At Torqenva™, we value every customer inquiry and aim to provide clear, helpful, and timely assistance.
Whether you have questions about our boutique ceramic cups, plates, bowls, serving pieces, or dining accessories, our customer service team is available to assist. We also provide support with orders, delivery concerns, and after-purchase requests.
Torqenva™ is owned and operated by Xuzhou Wubuxiang Technology Co., Ltd. Our team reviews each request and works to provide appropriate guidance based on the information available.
Customer Support Information
Reach us through the official contact channels below. For order-related questions, please include your order number.
Send product questions, order details, and supporting photographs when relevant.
Our team aims to review and respond to inquiries within 3 business days.
How We Can Help
From choosing a ceramic piece to resolving a concern after delivery, we are here to help you find the information you need.
Product Questions
Ask about dimensions, capacity, materials, included pieces, finishes, or care instructions. Include the product name or page link so we can provide guidance relevant to the item you are considering.
Order Assistance
For order details, delivery information, tracking questions, or an address correction, contact us with your order number and the email address used at checkout.
After-Purchase Support
If an item arrives damaged, incorrect, or incomplete, or you would like to request a return, send us the relevant details. Our team will review your request and explain the next steps.
General Inquiries
We welcome questions, suggestions, and feedback about Torqenva™. Share your message through our official support channels so it can reach the appropriate team.
Before You Contact Us
A few useful details can help us understand your inquiry and respond more efficiently:
- Your order number, if your question concerns an order.
- The product name or product page link.
- A clear description of your question or concern.
- Relevant photographs when reporting a product issue.
For damaged ceramic items, photographs of the affected piece, packaging, and shipping label may help our review. Handle broken pieces carefully and avoid using chipped or cracked items.
Please contact our team before returning any product. Return instructions and the applicable return destination will be provided after your request has been reviewed. Do not send returns to the registered business address unless instructed by our support team.
Our Customer Support Commitment
We aim to maintain transparent communication and provide dependable assistance throughout your experience with Torqenva™.
Our team aims to review and respond to customer requests within 3 business days. Some inquiries may require additional information or further review before they can be resolved.
Please provide accurate information relevant to your request. Do not include passwords or full payment card details in support emails.
Your questions and feedback help us improve product information, communication, and the support we provide.
Thank you for choosing Torqenva™. We appreciate the opportunity to support your table and the everyday moments around it.