1. Information We Collect

We may collect information you provide directly and information generated when you interact with our website and services.

Information You Provide

When you place an order, submit an inquiry, or request customer support, you may provide:

• Your name and contact details.
• Your email address and telephone number.
• Billing and delivery addresses.
• Order details, including selected items and quantities.
• Messages, photographs, or other information you include in a product inquiry or support request.

For example, a request concerning a damaged ceramic piece may include photographs of the item, its packaging, and the shipping label.

Payment-Related Information

Payment information is handled through the payment services offered at checkout. We may receive transaction information needed to confirm payments, manage orders, and assist with payment-related inquiries.

Website Usage Information

When you browse our website, technical and usage information may be collected automatically, including:

• Browser type and device information.
• IP address and connection information.
• Pages and product listings visited.
• Website interactions and general usage information.
• Cookie identifiers and similar technical data.

This information helps support website functionality, security, and an understanding of how visitors use our store.

2. How We Use Information

Torqenva™ uses personal information for purposes connected with operating our store and providing our services, including:

• Processing and managing orders.
• Arranging delivery and providing order updates.
• Responding to product questions and customer inquiries.
• Handling delivery concerns and after-purchase requests.
• Maintaining and improving website functionality.
• Improving product information and customer experience.
• Detecting and addressing fraud or website misuse.
• Meeting applicable recordkeeping and legal obligations.

Where consent is required for a particular use, we seek that consent. You may contact us with questions about how your information is used.

3. Information Protection

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

No online transmission or storage system can be guaranteed to be completely secure. Please take care when sharing information online and protect your account credentials and devices.

4. Information Sharing

We may share information where necessary to operate our website, fulfill orders, provide customer service, or meet applicable legal requirements.

Recipients may include:

• Website hosting and technology providers supporting our online store.
• Payment service providers supporting checkout and transaction processing.
• Fulfillment and delivery providers handling order preparation and transportation.
• Service providers assisting with customer communications and technical support.
• Authorities or professional advisers where disclosure is required or permitted by applicable law.

Information shared for these purposes is limited to what is relevant to the service or obligation involved.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support store functionality and improve browsing.

These technologies may help us:

• Maintain shopping cart and session functionality.
• Remember visitor preferences.
• Understand website performance and usage.
• Improve navigation and product browsing.
• Support website security.

You can manage cookies through your browser settings and, where available, the privacy controls provided on our website. Blocking certain cookies may affect store features.

Where applicable consent is required for non-essential technologies, those choices should be managed through the relevant consent controls.

6. Third-Party Services

Our website may use or link to third-party services that support browsing, checkout, payment, delivery, or other store functions.

These providers may process information under their own privacy policies. Please review their policies when interacting with their services.

External websites operate independently. This Privacy Policy describes Torqenva™ practices and does not govern the independent practices of those websites.

International Processing

Depending on your location and the providers involved, information may be processed in countries other than your country of residence. Where applicable, required safeguards apply to such transfers.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, recordkeeping, and applicable legal requirements.

Retention periods depend on the type of information, the reason it was collected, and any applicable requirements to retain it.

When information is no longer needed, we take appropriate steps to delete, anonymize, or otherwise handle it securely.

8. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of information where applicable.
• Requesting a copy of information in a portable format.
• Objecting to or requesting restriction of certain uses.
• Withdrawing consent where processing relies on consent.
• Making a complaint to a relevant privacy authority.

To make a request, email service@torqenva.com . We may need to verify your identity before responding. Please provide only the information needed to identify and process your request.

Some requests may be subject to exceptions, including requirements to retain order or transaction records. We will respond in accordance with applicable requirements.

9. Children’s Privacy

Our store is intended for general shopping and is not directed to children. We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information that requires attention, please contact our support team so we can review the situation and take appropriate steps.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our services, information practices, or applicable requirements.

Updates will be published on this page. Where required, we will provide additional notice of material changes. Please review this policy periodically to stay informed.

11. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Brand Name

Torqenva™

Operating Company

Xuzhou Wubuxiang Technology Co., Ltd.

Legal Representative

Fang Zhenlong

Business Address

Room 392, Office Building, No. 4 Xianghe West Road, Huancheng Subdistrict, Gulou District, Xuzhou City, Jiangsu Province

Unified Social Credit Code

91320302MAKAU3L32G

Official Website

torqenva.com

Customer Service Hours

8:00 AM–10:00 PM