1. Website Operation

The Torqenva™ website presents boutique ceramic cups, mugs, plates, bowls, serving pieces, and dining accessories.

We aim to maintain clear and accurate product descriptions, website information, and service details. Product appearance may vary slightly because of:

• Ceramic material characteristics.
• Glazing and firing processes.
• Production details specific to the item.
• Lighting and screen display differences.

Minor differences should be considered alongside the product description. This does not mean that chips, cracks, defects, or significant differences from the description are acceptable product variations.

2. Use of Website

Please use the Torqenva™ website responsibly for lawful shopping, product research, customer support, and other legitimate purposes.

You must not:

• Attempt to disrupt or interfere with website operation.
• Attempt to access systems or information without authorization.
• Use website content in ways that infringe others’ rights.
• Submit fraudulent or deliberately misleading information.
• Introduce malicious software or compromise website security.

We may take reasonable measures to address misuse, maintain website functionality, and protect customers and visitors.

3. Product Information

Torqenva™ makes reasonable efforts to present product images, descriptions, dimensions, materials, and characteristics clearly and accurately.

Minor differences in ceramic color, texture, or finish may occur between individual pieces. Any product-specific characteristics should be reviewed in the relevant listing.

Please check the listed dimensions, capacity, quantity, and care instructions before placing an order. Microwave, dishwasher, oven, and other use suitability should be confirmed from the specific product information.

If information is unclear or an item appears significantly different from its description, please contact our support team.

4. Customer Responsibilities

Customers are responsible for providing accurate information when placing orders or requesting assistance. This includes:

• Providing correct contact and delivery information.
• Reviewing product details and selected options carefully.
• Keeping communication details current.
• Following the care and handling instructions for each item.

Accurate information helps us manage orders and provide effective customer support. If you notice an error, please contact us as soon as possible.

5. Intellectual Property

Website materials owned by or licensed to Torqenva™ may be protected by applicable intellectual property laws. These materials include:

• Brand names, logos, and other brand elements.
• Text and product descriptions.
• Website designs and layouts.
• Product photography and other visual materials.

Except where permitted by law or expressly authorized, you may not copy, reproduce, modify, or distribute protected website materials.

6. Website Content Updates

We may update website information to improve accuracy, reflect changes to our collection, or enhance the customer experience.

Updates may include:

• Product information adjustments.
• Service information improvements.
• Corrections to website content.
• Changes to product availability.

If a correction materially affects an order you have already placed, we will contact you where appropriate to explain the issue and available next steps.

7. Customer Communication

You may contact Torqenva™ with product questions, order concerns, service requests, or general inquiries. Including your order number, where relevant, helps us locate the information needed to assist you.

This is our response timeframe. Some issues may require additional information or further review before they can be resolved.

8. Shipping Information

Shipping services are provided according to the details described in our Shipping Policy.

The estimate does not include order preparation. Actual delivery time may vary depending on the destination, carrier operations, seasonal demand, and transportation conditions.

Please review our Shipping Policy for complete information about preparation, tracking, address accuracy, and delivery concerns.

9. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy.

• Eligible return requests may be submitted within 30 days after delivery.
• Customer support reviews and responds to requests within 3 business days.
• Eligible refunds are processed within 7–10 business days after an approved return has been received, reviewed, and approved for a refund.

The time for a refund to appear in your account may also depend on your payment provider or financial institution.

Please contact our support team for return instructions before sending products back. Refer to our Return & Refund Policy for eligibility, packaging, shipping arrangements, and product-concern procedures.

10. Third-Party Services

Our website may use or link to external services that support website operation, checkout, payment, delivery, or other functions.

Third-party providers may have their own terms and privacy practices. Please review the relevant policies when using their services.

Links to external websites do not make their independently operated content part of the Torqenva™ website.

11. Website Availability

We aim to provide accurate information and a reliable online experience. Website availability may occasionally be affected by maintenance, technical updates, interruptions, or circumstances outside our reasonable control.

We work to address technical issues when identified. If you cannot access information or complete a website action, please contact our customer support team.

Nothing in these terms excludes or limits rights, remedies, or responsibilities that cannot be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our website, services, or applicable requirements. Revised terms will be published on this page.

Where required, we will provide additional notice of material changes. Changes will apply prospectively and will not remove rights relating to orders already placed.

Please review this page periodically to stay informed about the terms that apply to your use of our website.

13. Contact Information

For questions about these Terms and Conditions, please contact the Torqenva™ team:

Brand Name

Torqenva™

Operating Company

Xuzhou Wubuxiang Technology Co., Ltd.

Legal Representative

Fang Zhenlong

Business Address

Room 392, Office Building, No. 4 Xianghe West Road, Huancheng Subdistrict, Gulou District, Xuzhou City, Jiangsu Province

Unified Social Credit Code

91320302MAKAU3L32G

Official Website

torqenva.com

Customer Service Hours

8:00 AM–10:00 PM