1. Acceptance of These Terms

Please read these Terms of Use before using our website. By accessing or using the website, you agree to follow these terms to the extent permitted by applicable law.

If you do not agree with these terms, please discontinue use of the website.

These terms apply to visitors, customers, and other users accessing Torqenva™ online services.

2. Website Access

Torqenva™ provides website access for visitors who wish to explore our boutique ceramic tableware collection, review product information, or request customer assistance.

We aim to maintain website availability and clear information. Access may occasionally be affected by:

• Website maintenance.
• Technical updates.
• Internet or network conditions.
• Circumstances outside our reasonable control.

We work to improve website reliability and the browsing experience. If you encounter an access issue, please contact our support team.

3. Acceptable Website Use

You may use the website for lawful personal shopping, product research, customer support, and other legitimate purposes connected with our services.

You must not:

• Attempt to damage or disrupt website operation.
• Interfere with website security.
• Attempt to access systems or information without authorization.
• Introduce malicious software or harmful content.
• Use website information for unlawful purposes.
• Submit fraudulent or deliberately misleading information.

Responsible use helps maintain a reliable environment for all visitors.

4. Product Information Usage

Product descriptions, images, dimensions, and other details are provided to help you understand our ceramic cups, plates, bowls, serving pieces, and dining accessories.

Ceramic materials, glazing, firing processes, lighting, and screen settings may result in minor differences in color, texture, or finish.

These characteristics should be considered alongside the specific product description. Chips, cracks, defects, or significant differences from the description should be reported to our support team.

Please review the listed dimensions, quantity, capacity, and care instructions before purchase. Suitability for microwave, dishwasher, oven, or other uses should be confirmed from the relevant product information.

5. Website Content Rights

Materials displayed on the Torqenva™ website are owned by us or used with appropriate authorization, where applicable. These materials may include:

• Brand names, logos, and other brand elements.
• Website text and product descriptions.
• Product images and visual materials.
• Website designs and layout elements.

You may view website content for personal shopping and informational purposes.

Except where permitted by law or expressly authorized, reproduction, copying, modification, distribution, or commercial use of protected materials is not permitted.

6. User Information

When submitting information through our website or contacting our team, please ensure the information is accurate, complete, and relevant to your request.

Correct contact details, order numbers, and delivery information help us respond effectively and provide appropriate assistance.

Our information handling practices are described in our Privacy Policy.

7. Communication Guidelines

You may contact Torqenva™ about:

• Product information and ceramic care guidance.
• Service questions.
• Order and delivery assistance.
• Return requests and product concerns.
• General inquiries.

Please provide clear details and include your order number where relevant.

Some concerns may require additional information or further review before a resolution can be provided.

8. Service Information

Shipping, returns, refunds, and customer support information are described in the relevant policy pages on our website.

General service guidelines include:

• Estimated delivery: 3–7 business days after dispatch.
• Return requests: Within 30 days after delivery, subject to eligibility.
• Customer support review and response: Within 3 business days.
• Eligible refund processing: 7–10 business days after an approved return has been received, reviewed, and approved for a refund.

Delivery estimates do not include order preparation. Refund appearance times may also depend on your payment provider or financial institution.

Please review the applicable policies for complete details, including return eligibility and instructions.

9. External Links

Our website may contain links or references to external websites and services.

These services operate independently and may have their own terms, conditions, and privacy practices. Please review those policies before using them.

This website’s terms do not govern the independent content or practices of external websites.

10. Changes to Website Services

We may update, modify, or improve website content and services when necessary.

Changes may include:

• Website functionality and navigation improvements.
• Product information updates.
• Corrections to descriptions or service information.
• Adjustments to available website services.

We aim to communicate important changes where appropriate. If a correction materially affects an existing order, we will contact you where appropriate to explain the available next steps.

11. Privacy and Data Protection

Your privacy matters to Torqenva™. Information provided through website interactions, orders, and support communications is handled as described in our Privacy Policy.

Please review that policy for information about collection, use, sharing, retention, and available privacy choices.

12. Restrictions on Misuse

You are responsible for ensuring your use of the website complies with applicable law and these Terms of Use.

We may take reasonable steps to restrict activity that compromises website security, disrupts operation, infringes others’ rights, or harms other users’ experience.

Any restrictions will be applied subject to applicable requirements. Nothing in these terms excludes or limits rights or remedies that cannot be excluded or limited under applicable law.

13. Contact Information

For questions about these Terms of Use or assistance with our website, please contact:

Brand Name

Torqenva™

Operating Company

Xuzhou Wubuxiang Technology Co., Ltd.

Legal Representative

Fang Zhenlong

Business Address

Room 392, Office Building, No. 4 Xianghe West Road, Huancheng Subdistrict, Gulou District, Xuzhou City, Jiangsu Province

Unified Social Credit Code

91320302MAKAU3L32G

Official Website

torqenva.com

Customer Service Hours

8:00 AM–10:00 PM